Thursday 19 June 2014

Adobe Photoshop Elements won't open - says that trial has expired

Today I have been dealing with a clients PC on which Adobe Photoshop Elements 12 refuses to open.

The welcome screen opens but it then says that the trial period has expired and will not go any further.  I should say this is a legal, fully licensed copy that has worked just fine for the previous 9 months.

I tried uninstalling and reinstalling but it made no difference.  I tried lots of suggestions from the Adobe forums, but this is the one that actually worked.

You need to rename 2 folders, SLStore and SLCache, to SLStore.old and SLCache.old respectively.

The SLCache folder is at

C:\Program Files\Common Files\Adobe

and the SLStore folder is at


(ProgramData is a hidden folder so remember to 'show hidden folders'.)

Then navigate to

C:\Program Files\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe

right click and 'Run as Administrator'.

The program should now openYou will have to sign in with your Adobe ID and provide the licence number to reactivate the licence.  You can get your licence number from your Adobe account online, if you have lost it.

From now on the desktop shortcut or any other shortcut should work as normal without having to 'Run as Administrator'.